Neighbourhood Experience Lead

May 6, 2021


We’re looking for a Neighbourhood Experience Lead, who is passionate about customer service. Our ideal candidate thrives in a fast-paced, high service hospitality or retail environment, ensuring the smooth delivery of the resident experience, with a strong focus on customer satisfaction, for anyone that visits our properties.

Reporting to the Neighbourhood Operations Manager, they will oversee the daily operational requirements of the property, supervise every shift and provide on-the-job training and support for all service staff to ensure exceptional levels of service are delivered for residents and customers.

Continued training will be provided to the Neighbourhood Experience Lead to support their professional development and growth within the Assemble business, with a people-oriented person strongly recommended for the role.

Candidates must have the following qualifications and experience:

  • 3+ years’ experience in a fast-paced, high-quality service environment.
  • 3+ years’ experience in a leadership and/or supervisory role in hospitality, hotel, service, or retail environment.
  • 3+ years’ experience in managing a dynamic team.
  • Real estate licence and/or Victorian Agents Representative qualification.
  • Demonstrated ability to lead, manage and mentor a small to medium sized team. Demonstrated experience and knowledge in managing day-to-day operations in a service environment.

We are a tight-knit multidisciplinary team passionate about providing well-designed and attainable homes across Melbourne’s inner-city suburbs. The Neighbourhood Experience Lead is fundamental to maintaining a high-quality experience for our residents and community.

To apply, please email your resume and cover letter to [email protected]

Please note, only shortlisted candidates will be contacted.