Relationships Coordinator

August 5, 2021


Assemble’s relationships coordinator works alongside a passionate and dynamic relationships team, who are focused on providing a terrific experience to our customers, and ultimately supporting them into their new home, within an Assemble Futures community.

This role is critical to the teams’ success and is responsible for the bulk of the administration, including CRM management, contract follow up and initial qualification of leads.

What we can offer the right candidate

  • A flexible and dynamic work environment
  • Passionate and values-driven team
  • Significant opportunity for growth and development
  • Competitive salary
  • Opportunity to work for a business, that is on a mission to change the housing industry.

Responsibilities

  • CRM management, including accurate recording of customer details
  • Initial qualification of leads
  • Book customer appointments for the relationships team
  • Management and lodgement of bonds with RTBA
  • Review customer and contract processes, with a goal of continuous improvement
  • Assist with set up, promotion and management of Assemble resident events
  • Collaborate with the marketing team to drive positive outcomes for projects
  • Collate and report on customer feedback, to ensure messaging is always effective
  • Be an ambassador for the Assemble brand; maintain and build positive perceptions and strategic relationships in the marketplace

Qualifications and experience

  • Business qualification (or equivalent/working towards)
  • Working knowledge of CRM (Salesforce) and other project management software
  • Previous sales administration experience
  • Candidates with experience in property highly regarded
  • Agents Representative Certificate preferred.

Personal Attributes

  • Excellent written and communication skills
  • People orientated and driven by excellence
  • Results-driven and performance orientated
  • Growth mindset – solutions-focused “can do” attitude
  • Passionate about Assemble’s vision and purpose
  • Motivated to create a leading brand and contribute to the wider organization
  • An enthusiastic contributor to a positive workplace culture
  • Resilient and empathetic
  • Responds well to competing demands.

Email the team at [email protected] if you think you would be a good match.

Why join Assemble:

 Assemble is a housing developer and community management business on a mission to make thoughtfully designed, sustainable homes more accessible to more people. With a deep respect for people and place, we create communities that embrace diversity, reflect local culture, and nurture a stronger sense of ownership and belonging.

We are a tight-knit multidisciplinary team passionate about providing well-designed and attainable homes across Melbourne’s inner-city suburbs and maintaining a high-quality experience for our residents and community is key.

We value our people, offer competitive salaries and career progression opportunities so you can grow alongside us.